Patient Concerns

We are always interested in knowing how well you think we are doing in providing your care while you are here. We want to know if you have any questions or concerns. BCH has a complaint/grievance process to address any concerns or issues you might have about the service provided to you. Please notify your nurse or contact the Staff Services Department at extension 4202 if you have a compliment, grievance or concern you would like to share with us.

You have the right to file a grievance directly with the North Carolina Department of Health and Human Services, Division of Facility Services. You may call them at 1-800-624-3004 (NC Residents only) or 1-919-855-4500 (Local & outside NC) or mail your information to 2711 Mail Service Center, Raleigh, NC 27699-2706 even if you do not use our process.

If you are a Medicare beneficiary, you have the right to file a quality of care complaint by calling the Carolina’s Center for Medical Excellence (a quality improvement corporation), at 800-722-0468. If you need help with this process, please call the Staff Services Department at 252-975-4202.

You may also contact the Joint Commission directly at 1-800-994-6610.